Return & Refund Policy
This Return & Refund Policy applies to all purchases made through lordshamid.com, which is operated by Lipengzhi Trading Co., Ltd., Lengshuitan District, Yongzhou City.

We are committed to delivering high-quality card products and ensuring customer satisfaction. Please read the following policy carefully before making a purchase.

Eligibility for Returns

You may request a return if all of the following conditions are met:

lThe item is unused, unworn, and unaltered

lThe item is returned in its original condition and packaging

lThe return request is submitted within 7 days of confirmed delivery

lValid proof of purchase is provided

Items that show signs of use, damage caused by the customer, or missing original packaging may not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund unless defective:

lClearance or promotional items

lCustomized, personalized, or made-to-order products

lDigital or downloadable content

Refund Process

Once we receive and inspect the returned item:

lWe will notify you by email regarding approval or rejection

lApproved refunds will be issued to the original payment method

lRefund processing may take 5–10 business days, depending on your bank or payment provider

Original shipping charges are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos for verification. We will arrange a replacement or refund where appropriate.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.